Refund Policy

If the $39 court-ready export is not what you expected, email us within 14 days of purchase and we will refund it in full. You do not need to give a reason.

Refunds are issued to the original payment method and typically appear within five to ten business days, depending on your bank.

We refund the first payment of a Pro subscription in full if you ask within 14 days of that payment.

After that, you can cancel at any time from your account page. Canceling stops future billing and your access continues to the end of the period you have already paid for. We do not pro-rate part-used periods, and renewal payments are not refundable, but you can cancel before a renewal at any point.

We aim to respond within one business day and to process approved refunds the same day.

• Email support@getcustodyplan.com from the address on your account.
• Tell us which purchase you want refunded. The date is enough; you do not need a receipt number.
• You do not need to explain why, though we appreciate it if you tell us. It is how the product gets better.

Refunding an export removes the paid export entitlement from that plan. Your plan data stays in your account and you can still use every free feature, including the calendar and the overnight counts.

Refunding a subscription ends Pro access immediately. Any plan you had already exported under a separate one-time purchase remains available.

Please email us before raising a chargeback with your bank. A chargeback costs us a fee and takes weeks to resolve, whereas an email usually resolves it the same day. A request that arrives inside the 14-day window is refunded, so there is nothing a chargeback gets you that an email does not.

We may decline a refund where there is clear evidence of abuse, such as repeatedly purchasing and refunding exports of substantively the same plan. This is rare and we will always explain our reasoning.